Website Privacy & Policy

Website Privacy & Policy 


Last Updated: 23rd May 2018

The Internet is an amazing tool. It has the power to change the way we live. With only a few mouse-clicks, we can follow the news, look up facts, buy goods and services, and communicate with others from around the world. While we take advantage of all that the Internet has to offer, at TransCultural Group Pte Ltd (TCG), we also feel it is very important to ensure our customers retain their privacy. To do so, TCG is committed to meet the international privacy standards for its policy, including data protection for its customers. 

  • Your privacy is important to you and to us. Personal data you shared with us are securely stored, classified confidential and can only be accessible by authorized personnel. It is protected against unauthorized or unlawful processing with care. 
    We will not rent or sell any of the personally-identifiable information that we collect from you to third parties, nor will we share your personally identifiable information with third parties, unless we believe the sharing is permitted by you, reasonably necessary to offer our Services, or when legally required to do so. For example: When you make a payment or enter into transactions using services of third party service providers. When you enter into transactions with others or make payments over our Website (e.g. using online payment gateway service providers), we will share transaction information with only those third parties necessary to complete the transaction. However, we will identify the partner and present such third party’s service provider’s privacy policy to you before you use that service. We’ll use state-of-the-art security measures to protect your information from unauthorized users.


We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download complimentary material, enter a contest, order email newsletters or join our live events. We use your Personal Information for four primary purposes:

  • To make the site easier for you to use by not having to enter information more than once.
  • To improve the speed of response to our users (e.g. to help you quickly retrieve your information or find your services).
  • To help us create content and services most relevant to you.
  • To alert you to product upgrades, special offers, updated information and other new services from TCG 


If you choose not to register or provide personal information, though you may still be able to go through most of TCG’s site (, but you will not be able to access areas that are restricted to registered users. If you decide to register, you will have the option  to select the types of information you wish to receive from us. TCG may occasionally allow our strategic partners to offer our registered customers useful information about their products and services. If you do not want to receive these offers, you may inform us that you do not wish to receive marketing materials from third parties.

Personal Information:
TCG collects personal information only when you provide to us. This can be when you place an order for Goods and/or our services, or in response to any inquiries or requests in which you have chosen to provide the information to us, either online or in person. The information collected may be unique and personally identifiable information, such as your full name, contact information such as but not limited to email, mailing and billing addresses. This is for us to process your orders to purchase and deliver the Goods or Services to you. We will not collect sensitive information about you without your express consent, and you will be informed at each collection point as to what information is required and what information is optional.  Other passive information may be collected (please refer to section below). 

Passive Information Provision:
Cookies: TCG may collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalise your experience while using the Online Serves and to recognise your computer to assist your use of the Online Services. We also gather statistical data about use of the Online Services to continually improve design and functionality, understand how they are used and assist us with resolving questions.
Cookies further allow us to select which advertisements or offers are most relevant to you and display them while you are using the Online Services or to send marketing emails. We also use cookies to track responses to online advertisements and marketing emails.
If you do not want data collected with cookies, you can learn more about controlling cookies at: 

Analytics: TCG may collect data through Google Analytics and Adobe Analytics, which use cookies and technologies to collect and analyze data about use the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to and opt out by downloading the Google Analytics opt out browser add-on, available at You can learn more about Adobe and output by this link

IP Address: TCG may collector IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user access the Online Services, along with theme of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address.

Aggregated Data:
Through TCG’s site, TCG tracks general server statistics including but not limited to IP addresses, volume and patterns for visitor ship and peak traffic timings. The purpose for such tracking is to analyse general trends and server loads so as to prevent an interruption of the services. In order to provide you with better services, TCG may at its discretion, provide such analytical or aggregated information to third parties in relation to the general usage and/or performance of TCG. This aggregated data will not personally identify you or any other user.

Online product and program registration:
When you purchase a new product or service, we may ask you to register your purchase online. When you do, we merge your registration information with any information you’ve already left with us (we call that information your personal profile). If you haven’t previously registered with us, we create a personal profile for you from your product registration information.

Customer profiles:
As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.
When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across restricted pages, allowing you to download software or updates, order newsletters, and visit premium sites without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just use your Registration ID to identify yourself.

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time using the User Profile section in our Members portal on At any time, should you wish to have your name and profile removed, you may email us at or send us your request using our online contact form.

What we do with the information you share:
When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.
We occasionally hire other companies to provide limited services on our behalf, including, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
We may ask advertisers outside of to display ads promoting our Services. We may ask them to deliver those ads based on the presence of a cookie, but in doing so will not share any other information with the advertiser.
When you choose to share your information with marketers or third party sites. Our website may contain links to other sites, products or services. You understand that we do not manage such third party websites, products and services, and thus, they are not governed by this Privacy Policy nor are we responsible for the privacy practices or the content of such websites, products or services. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.
TCG will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TCG or the site; (b) protect and defend the rights or property of TCG and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of TCG, its Websites, or the public.

TCG has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except under conditions explained above. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately contact us at
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

Notice to Parents or Guardians:
Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.
The TCG website does publish content that is targeted to children. However, if you are concerned about your children providing TCG any personal information without your consent, TCG offers a Child account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 16 and under) personal information online.

If for some reason you believe TCG has not adhered to these principles, please notify us by email at,. Be certain the words Privacy Policy are in the Subject line. We will act as promptly as we can to rectify any failure to comply with this Privacy Policy. We do not in any case warrant error-free performance of this Privacy Policy.

Updates to This Policy:
The “Last Updated” legend at the top of this page indicates when this Policy Statement was last revised. Any changes will become effective when we post the revised Policy Statement on the Online Services. Your use of the Services following these changes means that you accept the revised Policy Statement. If you would like to review the version of the Privacy Statement that was effective immediately prior to this revision, you can contact us at

Applicable Law/International Issues:
Information that is submitted to TCG’s site will be collected, processed, stored and disposed of in accordance with applicable Singapore law. If you are a non Singaporean user, you acknowledge and agree that TCG may collect and use your information, as discussed above, outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. Singapore law may not provide the degree of protection for information that is available in other countries. By providing us with your information, you acknowledge that you have read this Policy, understand it, agree to its terms and consent to the transfer of such information outside your resident jurisdiction. 

Contact Us:
Should you have any questions or comments about the above Policy, you can contact us at